WHAT WE DO
Ignition CX hires the best agents in South Africa to help solve your customer problems without language differences.
WHAT WE DO
Our agents excel at upselling and lead conversion with a friendly, persuasive tone.
South African teams excel at upselling and lead conversion with a friendly, persuasive tone.
Skilled agents with strong IT knowledge handle complex issues efficiently.
"In 60 days, they were outperforming our US call center agents."
As co-founder of NEXT Ventures, David set out to streamline operations by outsourcing their call center. During a 60-day trial, Ignition CX not only matched but exceeded the performance of their U.S.-based team—prompting NEXT to fully transition all agents to Ignition.
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South Africa is becoming the best place for customer service for US based companies that operate globally. It has a large, educated, English-speaking workforce with neutral accents. The country shares strong cultural ties with Western markets, making it easier for agents to connect with customers in the US, UK, and Australia. Time zones also align well, especially with Europe, allowing for real-time support.
In addition, South Africa offers high-quality service at a lower cost. The government actively supports the BPO sector through training programs and infrastructure investment. Many global companies already trust South African teams to handle customer service efficiently and professionally.
